Company Overview

Apprico is a dynamic and growing IT Managed Service Provider (MSP) based in London and Kent, providing IT support and services to businesses across a wide range of sectors. Our team is passionate about delivering exceptional support to our clients, and we are looking to expand our team with a motivated IT Support Technician.

Job Overview

As an IT Support Technician, you will play a key role in supporting our clients with their IT systems, ensuring high-quality service delivery and troubleshooting any technical issues. This is an excellent opportunity for someone looking to start or progress their career in IT, with plenty of opportunities for growth and development in the field of IT support and managed services.

Key Responsibilities

• Provide 1st and 2nd line IT support for clients via phone, email, and remote desktop tools.
• Assist with troubleshooting hardware and software issues on Windows and macOS systems.
• Install, configure, and support various IT systems, including networks, servers, and software applications.
• Work on the ticketing system, logging and managing service requests and incidents.
• Monitor and maintain client systems to ensure optimal performance, security, and compliance.
• Assist with the setup and maintenance of user accounts, access rights, licenses, and email systems.
• Perform network administration tasks, including DNS, DHCP, VPN, and printer setup.
• Assist with printer and hardware installations, upgrades, and repairs.
• Support ongoing IT projects, including hardware deployments and software updates.
• Provide proactive advice to clients on improving their IT infrastructure.
• Maintain excellent customer service standards, ensuring client satisfaction.

Skills & Qualifications

• Basic understanding of IT hardware and software (desktops, laptops, printers, etc.).
• Familiarity with Microsoft Windows and Office 365.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, etc.).
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
• Strong problem-solving abilities and a keen interest in IT support.
• A willingness to learn new technologies and take on additional responsibilities.
• A positive, proactive attitude and a strong team player.
• Previous experience in an IT support role (internship, placement, or similar) is a bonus but not essential.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) would be beneficial but not required.

Desirable Skills

• Experience with IT ticketing systems (e.g. FreshDesk).
• Knowledge of cloud technologies (e.g., Microsoft Azure, Google Workspace).
• Understanding of IT security principles.
• Experience with remote desktop tools and troubleshooting techniques.

Benefits

• Competitive salary and benefits package.
• Ongoing professional development and training.
• Access to industry-recognized certifications.
• Opportunities for career growth and advancement.
• Friendly and supportive team environment.

How to Apply

If you’re eager to begin your IT career with an exciting MSP, please send your CV detailing why you’re the ideal candidate for this role to itdesk@apprico.co.uk.