Apprico Managed Print Service Excellence
Customer satisfaction is at the core of our services. We conduct post-call surveys to gather insights and measure satisfaction, consistently achieving an outstanding Net Promoter Score (NPS). Customers frequently commend our service engineers’ expertise, professionalism, and efficiency.
Apprico Managed Print Service Excellence
Proactive Remote and Onsite Support
Apprico’s proactive remote managed services anticipate and address potential issues before they arise, often resolving support requests instantly. This commitment to excellence is why our customers consistently rate our service among the best in the industry.
Expert Onsite Service When You Need It
While many issues are resolved remotely, there are times when the expertise of an onsite Apprico service engineer is essential. In such cases, our managed print services truly shine.
Nationwide Coverage, Skilled Engineers
Our UK-based managed services operations center supports a network of CRB-vetted, multi-manufacturer skilled service engineers nationwide. From SMEs to large enterprises and public sector organisations, our customers benefit from the deep expertise and hands-on experience our engineers provide.
Prepared for First-Time Resolution
Before arriving onsite, our service desk provides engineers with detailed machine information and an understanding of the issue, ensuring they are equipped with the necessary tools and parts to address the problem during the first visit.
Rapid Response Time
Apprico delivers onsite responses nationwide in less than four hours. Customers are informed of the estimated time of arrival (ETA) for every visit, ensuring transparency and reliability.
Thorough Service, Every Time
All Apprico service engineers follow a structured, optimal call procedure:
Comprehensive Assessment
Each device is inspected and evaluated.
Effective Repairs
Necessary repairs, part replacements, and software updates are completed.
Thorough Testing
Device functionality is fully tested before the call is concluded.
Detailed Records
All actions are documented in our service management system.
Recurring issues are escalated to our service operations management team, who collaborate directly with customers to ensure complete resolution.
Experience the Apprico Difference
With proactive remote support, rapid onsite response, and a customer-first approach, Apprico ensures your print infrastructure operates smoothly and efficiently. Contact us today to learn more about our managed print services and how we can support your business
